We understand some customers like to talk to customer support over the phone; however, with many years of customer support experience, we realized none of the product support can work without us collecting basic data like serial number, purchase proof, and usage information to diagnose the issues. Additionally, for warranty purpose, we also need to collect additional user information and shipping address. It is a lot of information for the customers to provide with just a phone call and it can be frustrating.
With the online support form, we are able to collect all the information at once, and in most cases, we are able to provide all necessary support without any additional steps from the customer. Online support also offers the following benefits:
you can submit the form 24/7
detailed record keeping
easy photo and receipt submission
nothing gets lost in translation or misunderstood
we can provide detailed support detail without putting you on hold.
We offer 24/7 online support via email and support ticket system, and live chat weekdays between 10:00 AM and 4:00 PM CST. All Customer Care Advisors are real, friendly humans working from our office base in Dallas, Texas. Don’t be shy, we love answering questions and solving problems.
We do it fast, we do it efficient, that’s why we don’t do old school phone support.