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STEAM Sanitizer

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UV Sanitizer

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Customer satisfaction is our first priority at Wabi Baby. We feel confident that our products are the highest quality and we hope you feel the same way. We have the ambition to constantly improve our services and customer relationship. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or dissatisfaction please contact us prior to returning; we can often offer a solution that will help.
Limited Warranty

We do not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the product from a Retailer, or remote purchasers, to obligate us in any way beyond the terms set forth herein. We warrant our products to be free from substantial defects in workmanship and materials under normal household use in accordance with the instructions for warranty period following the date of purchase. We will, at our discretion, replace or repair any item requiring service. This warranty shall not apply to damage arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty which extends only to consumers and does not extend to Retailers. Liability for consequential damages is expressly excluded. Proof of purchase is required.

Warranty Period
The Warranty Period starts at the date of retail purchase of the Product by the original end-user purchaser from an authorized retailer. The Product may consist of several different parts and different parts may be covered by different warranties periods (please report to “Warranty Period”).

The different Warranties Periods are:
a. One (1) year for all steam sanitizers
b. One (1) year for all uv sanitizers, except for Lot number ST001P00013 receives Two (2) Years.


If our product fails to meet our limited warranty during the warranty period, we will, at our option, replace the product free of charge or provide you with a replacement of comparable value. Any replacement may be conditioned upon the return of the defective product to us at your expense.

What Our Limited Warranty Does Not Cover

This warranty is effective only if the product is operated in the country in which it was purchased. A product that requires modifications or adaptation to enable it to operate in any other country than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications, is not covered under this warranty. We offer this limited warranty only when the product is used by the original end-user consumer. We offer no other warranty. Additionally, while our warranty is excellent, there are other limits to it. We offer NO WARRANTY in cases of damage in transit, inadequate care or neglect, abuse, abnormal use, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow product instructions, immersion in water, water damage to the base unit due to misuse, improper installation, improper storage or maintenance of the product or improper service, or causes not arising out of defects in materials and workmanship.
Disclaimer of Other Warranties

The Express Warranties in the preceding section are exclusive and in lieu of all other warranties. However, to the extent applicable law does not permit disclaimers of certain implied warranties, such warranties are limited to the warranty period identified above. Some states and countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Limitation on Damages

In no event shall we be liable for incidental, compensatory, punitive, consequential, indirect, special, or other damages. Our aggregate liability with respect to a defective product is limited to the monies paid to us.

State Variations

This warranty gives you specific legal rights and you may also have other rights which vary depending on the state, province, or country.

Please fill out the Warranty Request Form to get service under this limited warranty.

Why Wabi Baby no longer offers phone support

We do it fast, we do it efficient, trust us, this works much easier than talking over the phone!

We understand some customers like to talk to customer support over the phone; however, with many years of customer support experience, we realized none of the product support can be done without us collecting basic data like serial number, purchase proof, and usage information to diagnose the issues. Additionally, for warranty purposes, we also need to collect user information and shipping address.  It is a lot of information for the customers to provide with just a phone call and it can be frustrating.

With the online support form, we are able to collect all the information at once, and in most cases, we are able to provide all necessary support without any additional steps from the customer.

Online support also offers the following benefits:

  • you can submit the form 24/7 at your leisure
  • detailed record keeping
  • easy photo and receipt submission
  • nothing gets lost in translation or misunderstood
  • we can provide detailed support detail without putting you on hold.

We offer 24/7 comprehensive knowledge base, online support ticket submission, and live chat on weekdays between 10:00 AM and 4:00 PM CST. All Customer Care agents are real, friendly humans working from our office in Dallas, Texas. Don’t be shy, we love answering questions and solving problems.