Check Order Status

Please enter your Order Number found in your order confirmation email and the email address associated with your order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

updated: Nov. 20th, 2017

Return Policy
Subject to the exceptions, time periods and requirements indicated below, we will accept for refund merchandise purchased at wabibaby.com, within 14 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened.

Exceptions to the Return Policy
FINAL SALE. There are no return on any non-electrical replacement parts, descaling powder. Items marked “FINAL SALE” are non-returnable unless otherwise specified in an item details.

Return Requirements
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to cables, manuals, labels, original package material, warranty cards and/or hang tags), and must include a copy of the invoice/packing slip. Shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by the Wabi Baby Store in its sole discretion.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To receive a RMA number, please email us at cs@wabibaby.com.

Return Period
To return merchandise for refund, customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the UPS tracking number), and (ii) return the merchandise so that it is received by us within 14 days of the date the RMA number was issued. During the holiday season (November 1 – January 1) we’ll give up to 90 days from the purchase date to make gift-giving easier.

We will not accept any merchandise for return after the return period has expired. After the return period has expired, please refer to any Limited Warranty that may be provided with the merchandise.

Shipping Instructions
Once you obtain the RMA number, you will be provided with a prepaid return-shipping label (not available from APO/FPO locations for outside of the lower US states).

All return must be shipped back with our return label for tracking purpose. If shipped without our prepaid shipping label, customer will be fully responsible for the lost or damage during transit.

Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.

Timing of Refund
We will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement. Unfortunately, we cannot reimburse for any shipping fee, the return shipping amount will be deducted from the original payment.

Refund Amount
Unfortunately, we cannot reimburse for any shipping fee, the return shipping cost will be deducted from the original payment amount.

International Returns
We are currently not supporting international shipping and are unable to facilitate returns. If you have received an item that is damaged or incorrect, we are unable to provide a Return Authorization and shipping label or reimburse the cost to ship the goods back to us.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@wabibaby.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, we can only offer an exchange or our online store credit. No refund.

Shipping
For all exchange request, please contact us at cs@wabibaby.com for return authorization number and return instructions.

You will be responsible for paying for your own shipping costs for exchanging both way. Shipping costs are non-refundable, we will invoice you for the shipping amount back to you for the exchanged item.

We always recommend customer to send with trackable shipping service, the customer is fully responsible for the lost or damage of the merchandise during transit to us.

Free Shipping

Free shipping items only apply for U.S. shipping address within the lower 48 continental states, additional shipping may be required for Alaska, Hawaii, U.S. territories, APO / FPO addresses.

Please contact us at cs@wabibaby.com for shipping to APO / FPO addresses.

Sorry, we cannot ship to PO Boxes.

International Shipping & Returns
We are currently not supporting international shipping and are unable to facilitate returns. If you have received an item that is damaged or incorrect, we are unable to provide a Return Authorization and shipping label or reimburse the cost to ship the goods back to us.