updated: April 20th, 2020
Subject to the exceptions, time periods and requirements indicated below, we will accept for refund merchandise purchased at wabibaby.com, within 30 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened.
Exceptions to the Return Policy
FINAL SALE. There are no return on any non-electrical replacement parts, descaling powder. Items marked “FINAL SALE” are non-returnable unless otherwise specified in an item details.
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to cables, manuals, labels, original package material, warranty cards and/or hang tags), and must include a copy of the invoice/packing slip. Shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by the Wabi Baby Store in its sole discretion.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To receive a RMA number, please email us at [email protected]
To return merchandise for refund, customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the UPS tracking number), and (ii) return the merchandise so that it is received by us within 14 days of the date the RMA number was issued. During the holiday season (November 1 – January 1) we’ll give up to 90 days from the purchase date to make gift-giving easier.
We will not accept any merchandise for return after the return period has expired. After the return period has expired, please refer to any Limited Warranty that may be provided with the merchandise.
Once you obtain the RMA number, you will be provided with a prepaid return-shipping label (not available from APO/FPO locations for outside of the lower US states).
All return must be shipped back with our return label for tracking purpose. If shipped without our prepaid shipping label, customer will be fully responsible for the lost or damage during transit.
Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.
Timing of Refund
We will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement. Unfortunately, we cannot reimburse for any shipping fee, the return shipping amount will be deducted from the original payment.
Unfortunately, we cannot reimburse for any shipping fee, the return shipping cost will be deducted from the original payment amount.
We are currently not supporting international shipping and are unable to facilitate returns. If you have received an item that is damaged or incorrect, we are unable to provide a Return Authorization and shipping label or reimburse the cost to ship the goods back to us.