Responding to COVID-19
Last updated: Aug. 28, 2020
As the world is responding to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals helping those most at need.
We apologize for the delay in response and support tickets and thank you for your patience and understanding. We are currently short on staff due to the situation. We are doing our best to respond to all inquiries as soon as possible and understand your frustration.
We also are aware that there is a delay with UPS and FedEx, and we have been trying to work with them in regard to these shipment issues. At this time, we can only wait for status updates and provide them to you as we receive them.
We appreciate you as a customer and value your business. Stay alert and safe, friends!
As this emergency continues, product demand is increasing here at WABI. We are here to answer your questions.
What is the current status of WABI products?
In stock: we are expecting to start shipping the backorder starting this week and next week. (due to the overloaded amount of shipments, we have to ship as UPS truck can fit, UPS is having an issue with servicing more trucks at this time, orders will get fulfilled as we go.)
We see some price gouging on some sites, do NOT buy from these unauthorized sellers. WABI will NEVER sell more than it’s regular price. We have taken action to list the product for sale at a regular price to prevent price gouging.
BACKORDER: Estimated ship date is the 2nd week of October. We are running a special right now at $89.99 with Descaler until the end of September.
COVID-19 RETURN POLICY UPDATE
WABI is also enforcing a COVID-19 Return Policy to take necessary action to protect the health and safety of our customers and employees. Our supplies run out fast, we are understaffed, all shipping carriers are currently overwhelmed. Many families and facilities need our sanitizers during this difficult time, If you are having second thoughts on the products, please refrain from ordering at the moment, thank you for your understanding.
PRODUCT GERMICIDAL EFFICIENCY
Do you have the microbial test report on COVID-19?
WABI currently does not have any test report specifically on COVID-19, but is in the process of obtaining one. Historically, UV-C and steam have been known to kill viruses.
What microbial testing do you perform on the UV Sanitizer?
Due to each virus’s unique characteristics, not many third-party testing labs have the ability to run microbial testing. Fortunately, three years ago, WABI was able to locate a third-party testing lab that is accredited by the Japanese government to conduct microbial testing. Tests on both Influenza Type A (H1N1) and Norovirus were run, and WABI is pleased to report that after 10 minutes of UV application, there was no virus detected. In July 2020, Wabi is also able to obtained the test result with Korean Testing & Research Institute to test the efficiency of Wabi® UV-C Sanitizer and Dryer demonstrated a 99.9% killing log in inactivating human coronavirus strain ɑ-HCoV-229E with the 5 minute UV setting.
Unlike viruses, bacteria have even lower resistance against ultraviolet light. WABI has performed testing on the two most common household bacteria, E. Coli and S Aureus, to 99.99% or greater results.
If you are interested to learn more about UV light and its performance as a sanitizer, please refer to the following Wikipedia article. HERE
How does Steam Sanitizer work?
Steam kills 99.9 percent of bacteria, viruses, and dust mites by the heat generated. Most common bacteria cannot survive once temperatures reach 158°F (70°C). Due to great interest from the cystic fibrosis community, in addition to testing for common household bacteria, WABI has also performed tests specific to cystic fibrosis bacteria on Pari nebulizers. All results show 99.99% or greater germicidal effect.
COVID-19 PACKAGE HANDLING
Special thanks to our warehouse team working hard as part of the essential business to keep the system going. We are monitoring the health of our employees. We are also wearing gloves while handling packages.
There are conflicting ideas about how long a virus can live, but the CDC says it can be viable for hours to days. It is hard to tell where the package has been or handled. We suggest the customer following one of the suggestions below when receiving the package.
1) Wear gloves to receive the package.
2) Follow the CDC guideline to disinfect the surface of the shipping package.
3) Remove the main product from the shipping box.
4) Discard or leave the box outside for at least three days to recycle or reuse for later.
Who is WABI?
WABI was established in 2010, with its first product sold in 2013, after 2 years of intensive R&D. WABI was the first to introduce a steam sanitizer with a drying function and storage capability because WABI deeply believes that these capabilities are just as important as sanitation. WABI was also the first to offer a UV sanitizer to the consumer market. WABI is an American company based in Dallas, TX, and abides by all U.S. laws and regulations.
What makes WABI’s products different?
- WABI is not an overseas company shipping from a fulfillment warehouse but is based in Dallas, deep in the heart of Texas.
- WABI products have undergone extensive testing and compliance procedure and can be found in major retailers’ stores and websites.
- WABI storage function is NOT just a storage container. It has a continuous germicidal effect that can last for over 8-12 hours. With the storage function enabled, WABI’s Sanitizer will run UV-C on UV sanitizer and Hot air on the Steam sanitizer for few minutes every few hours to maintain the sanitation.
How is WABI compliant?
Electrical safety certification
WABI has both U.S. and Canadian ETL Marks on all of its products, ensuring that each product has undergone sufficient safety training.
NOTE: Always look for UL or ETL SAFETY mark label before purchasing any electrical appliances.
WABI products have undergone many microbial tests with reputable third-party testing labs– both with a focus on viruses and bacteria.
WABI’s UV Sanitizer is FDA cleared as a Class I medical device for general hospital and personal use. For the WABI Steam Sanitizer, there is no established category for this type of product with the FDA, we will continuously monitor the update.
WABI is registered with both the federal and state EPA within the U.S. You can locate our EPA number on all our products.